Return Policy

Digital Vision Company Return Policy:

At Digital Vision Company, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a flexible return policy to ensure your peace of mind and convenience.

Eligibility:

To be eligible for a return, the following conditions must be met:

1. Product Condition: The product must be in its original condition, unused, and in its original packaging with all accessories, tags, and labels intact. We reserve the right to reject returns of products that show signs of use, damage, or alteration.

2. Proof of Purchase: A proof of purchase is required for all returns. This may include an order number, invoice, or receipt.

3. Return Period: The return period varies depending on the type of product and is specified in the product description or included with the product documentation. Generally, products are eligible for return within 30 days from the date of delivery.

Return Process:

To initiate a return, please follow these steps:

1. Contact Customer Support: Reach out to our customer support team via email at contact@digitalvision.com or through our online contact form. Provide your order number and the reason for the return.

2. Return Authorization: Our support team will review your request and provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the product.

3. Packaging: Carefully package the product in its original packaging, including all accessories, tags, and labels. Ensure that the product is securely packed to prevent damage during transit.

4. Return Shipping: Ship the product back to us using a trackable shipping method. You are responsible for the return shipping costs, unless the return is due to a manufacturing defect or error on our part.

5. Inspection and Refund: Once we receive the returned product, our team will inspect it to ensure that it meets the return eligibility criteria. Upon approval, we will process a refund to your original payment method, minus any applicable restocking fees or return shipping costs.

Exclusions:

Certain products may not be eligible for return due to hygiene reasons, copyright restrictions, or other factors. These include but are not limited to:

• Personal care items (e.g., skincare products, intimate apparel)
• Customized or personalized products
• Digital downloads or software licenses
• Perishable goods

Please refer to the product description or contact our customer support team for specific return eligibility information.

Contact Us:

If you have any questions or concerns about our return policy or need assistance with a return, please don’t hesitate to contact our customer support team. We are here to help and ensure that you have a positive experience with Digital Vision Company.